Charity Cleaning Services – Terms of Service

Overview

Our Charity Cleaning Program is a heartfelt service created to bring peace, dignity, and relief to individuals and families experiencing hardship. We believe a clean, refreshed space can ease mental and emotional burdens and bring a sense of lightness when it's needed most.

This service is offered completely free of charge and is made possible through our business, volunteers, and community support. To ensure care and integrity, there are a few important terms and guidelines we ask all recipients and referrers to understand.

Eligibility and Referral Requirements

  1. This is a referral-only program.
    Individuals cannot nominate themselves for services. A friend, family member, neighbor, or anyone in your life who sees you are in need can submit a referral on your behalf. No professional status is required.

  2. Referrals must include a brief note explaining why the person may benefit from a free cleaning. This helps us better understand the situation and prioritize those in greatest need.

  3. All referrals are reviewed by our team. Acceptance is based on need, capacity, and schedule availability.

Photo Policy – Before and After

In order to share the heart of this program and continue offering it to others in the future, we require permission to take before and after photos of the cleaned areas. These photos allow us to:

  • Raise awareness

  • Inspire community support

  • Demonstrate impact to future donors and partners

Photos will be taken respectfully and never include faces or personal identifiers, unless explicit, written consent is given. Images may be used on our website, social media, and promotional materials with discretion and dignity.

By receiving services through this program, you agree to allow photos of the space to be taken and used as described.

What We Offer

  • A one-time, deep cleaning of key areas in the home

  • Compassionate, non-judgmental care from a professional cleaning team

  • A chance to reset, breathe, and feel supported in a time of need

Scheduling

  • Cleanings are scheduled based on team availability.

  • Emergency or same-day cleanings are not available under this program.

  • If a scheduled appointment is missed without notice, the service may be canceled or rescheduled at our discretion.

Limitations

  • One charity cleaning per household per year

  • Services are 100% free with no obligation to book future paid services

  • Acceptance is at the sole discretion of our team

How Do I Know If I Qualify?

You may qualify if:

  • You are going through a difficult time emotionally, physically, or financially

  • Someone else has referred you (friend, family member, neighbor, etc.)

  • You are currently unable to manage the upkeep of your space

  • You consent to before and after photos of the cleaned areas

  • Your home is safe and accessible for our team

  • You have not received a charity cleaning from us within the past 12 months

To refer someone or submit a nomination, please click here. To see our full list of qualifications, click here.

We believe in small acts of love with a lasting impact. If someone you know could use a gentle reset, we’re here to help.